Customers who have taken out a loan or credit card with Barclays – or its subsidiary Barclaycard -should make a claim for mis sold payment protection insurance after the lender admitted its part in the scandal.
Barclays have issued a public statement on its website apologising to clients who have been mis sold PPI stating:
“We apologise that you have or may have to make a complaint about the way your Payment Protection Insurance (PPI) was sold to you. We don’t always get things right for our customers, but when we get them wrong we apologise and put them right.”
Yet despite this acknowledgement of wrong doing the statement ends on yet another proviso surrounding redress, indicating many cases can expect delays in securing repayment.
We are therefore advising all Barclays’ customers yet to make a claim to contact us as soon as possible
The announcement follows news that the lenders has added increased its PPI provision to £2.6bn and slashed staff bonuses. New chief executive, Antony Jenkins, who has the difficult task of restoring consumer faith, has too forgone his own bonus.
Speaking about his decision to waiver his bonus, the Barclays CEO who has been dubbed Saint Antony, said:
“I think it only right that I bear an appropriate degree of accountability for those for those matters and I have concluded that it would be wrong for me to receive a bonus for 2012 given those circumstances.”