How to make a PPI claim from Barclays

Making a claim to Barclays about a mis-sold PPI policy is designed to make things simple and easy to understand.

Through PPI Refund

The easiest way to claim to Barclays is through us. We’ll deal with all the paper work and all the processes from start to finish.

If your initial claim is rejected for any reason, we will forward your application on to the Financial Ombudsman Service so long as we feel that the claim is still valid.

Once the Ombudsman have their final say that will be the last on the matter.


Should you choose to go alone, Barclays require any complaints to be outlined on their website using a questionnaire. This needs to be completed in a single sitting.

By Post

You are well within your rights to draft up a complaint letter and send it to your bank. However all evidence needs to be completely concise, outlining the exact reasons for your belief that you have a claim.

What Happens Next?

Barclays acknowledge any claim within 5 working days and provide you with a case reference number that allows the complaint to be tracked.

After the review the bank will get back to you within 8 weeks of the decision, outlining the exact decision and why.

If you’re unsatisfied with the results of any decision by the banks then you’re well within your rights to further your application through us to the Financial Ombudsman Service for review. Any referral must be submitted within six months of the decision.