Making a Claim Yourself
You could also pursue the claim yourself directly with the lender and, if necessary, through the Financial Ombudsman or Financial Services Compensation Scheme, without any charge. However, we do feel that our expertise and knowledge in the area will make the claims process as stress free as possible for you. We must emphasise that it is solely your choice if you want to deal with the claim yourself or instruct us to do it on your behalf.
Some lenders may settle your claim fairly quickly if you deal with them directly, depending on how straightforward your claim may be. However, other lenders can take a long time and in our experience often miss deadlines for responding to you and/or making an offer to settle, and can make incorrect offers and reject claims with little or no explanation. We will use our knowledge and expertise to help you obtain the compensation that you may be entitled to as quickly as possible and in the right amount.